This hotel was a delight the staff was beyond friendly..... BEYOND..... excellent selections for where to go and where to eat.... truly an amazing experience and should I come back to downtown...

This experience was SO BAD I don't even know where to begin . Checkin : front desk definitely needs training on customer service and welcoming guests , they are more like robots . We get a room...

We had a very nice overnight stay here. The front desk folks were pleasant. We had a room on the 5th floor. As others have noted, this is in an older area of downtown Springfield. The Mass...

WHAT EVER you do do not stay at the Holiday inn everyone who works there says very bad words cars get broken in to someone goes around at night time with a hammer and brakes the car windows I...

bed bugs stay away! Rude staff except security guard no offer for room change until we decided to leave early we didn't want to risk getting bit in that room also! The Manager was extremely rude!...