Sherry S.
9/14/2024
Customer service at the desk was 5star Even when full it felt empty Great restaurant Only gets a 4 out of hotel comparison. The rooms at the Marriott were nicer
Sheraton Springfield Monarch Place Hotel
$$
(130)
Photos
1 Monarch Pl Ste 1
Springfield, MA 01103
Check-in: 3 PM, Check-out: 12 PM
Experience the benefits of seamless travel at the Sheraton Springfield Monarch Place Hotel. Ideally situated at the Crossroads of New England, in the heart of Downtown, within walking distance to the MassMutual Convention Center, MGM Springfield, many local restaurants, and so much more! Our hotel welcomes you with refined accommodations, thoughtful amenities and elevated service. Whether you are here for work or to visit nearby attractions including MGM Springfield Casino, Dr. Seuss Museum, the Basketball Hall of Fame or Six Flags New England, you will find everything you need to thrive. Stylishly appointed rooms and suites offer an upgraded Guest Room Experience, you can now stream your favorite shows and movies by accessing your Netflix, Hulu, Spotify, and Pandora right in your guestroom. Start your day with a coffee at Starbucks or a meal at PICKS Restaurant, or join friends for a bite and a drink at MVP.pub, our vibrant sports bar. We are looking forward to making your stay special.
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Reviews
2.5130 reviews
Travis J.
5/26/2025
Do not waste your money at this hotel. Very old. Very basic. Very motel 6 vibes. Not demure. For this to be a Marriott property, I was baffled at the lack of professionalism, cleanliness, and...
Laura E.
7/7/2025
Honor your word or make it better. Poor customer service. I had specifically requested an accessible room with walkin shower for myself and my elderly mother, and not only was that not honored,...
Joe D.
5/20/2025
Got there at 4:30, turned room temperature to 65 degrees (the lowest it goes). Five hours later, temp hadn't changed from 72. Engineering came to the room and said there's nothing they can do...
Donna O.
3/27/2023
The hotel itself is nice, the beds are comfy (wish they had different pillows - only soft, no medium or firm) but the real issue was "privacy". Whenever I ordered food to be delivered, they would...
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