Kay Jewelers

Mediocre customer service. Employees close the gate to the store 15 minutes prior to mall closing and refuse to let anyone in. A perfect way to lose business..

I initially had a great experience with a gentleman that used to work here. He sold me a bracelet I was gifting my best friend for her retirement. He also talked me into the credit card, as well...

I went in to get a ring guard put on my grandmothers wedding band that is too big on me. I waited for over 15 minutes after buying it because only the manager can apply them. I would've been happy...

Went in today 2/27 after my neckless broke. The sales person told me the neckless is not under warranty. I showed her proof where we did in fact have a warranty and explained it has been fixed 4...

I went in to do the 6 month check up for my earrings - I was talking to John and mentioned that I lost the backing of one of them and he gave me two new backings!! He definitely didn't have to but...