J.Crew Factory

I like to pop into J. Crew Mercantile once in a while after grabbing coffee at the Starbucks it's adjacent to. Who can resist crazy discounted J. Crew stuff? Not me! They have a great variety of...

Unprofessional and unhelpful employees. Poor customer service. Won't stand behind their brand or products. Avoid!

I agree with the recent employees who aren't what it use to be. I've always enjoyed shopping that store and this afternoon, I've discovered that the price scanned at register does not come out...

I live close to the shops at park lane and swing by the JCrew Factory on a regular to see what deals they have. Since it's considered an outlet store it can be a hit or a miss when looking for...

The manager and staff are very helpful. Both Darcey and Olivia are exceptional in their customer service.