west elm

I'm shocked people shop here. The furniture looks nice, but its poor quality. You sink in the sofas, and not in a comfy way. The tables are all scratched, which happens in a showroom. What should...

Poor quality furniture and poor customer service. To exchange one defective chair took calls to customer support numerous times from 12/2 until 1/14 when they delivered the chair! Horrible...

The review is not for this store specifically but for West Elm generally. I bought a light fixture (Henry Pendant) online and the quality was not worth the cost. I started a return, the first call...

I purchased outdoor furniture covers online today. Upon checkout I was asked to confirm the sizes as they were not refundable. After double checking, i clicked confirm for my $600 purchase. i then...

We had a bad experience with this store. We ordered kitchen chairs with the understanding they would come already assembled, but they did not. Furthermore they made it difficult for us to arrange...