Nicholas S.
8/9/2025
TLDR; Optimum has to be the most negligent, inconsiderate, and worst ISP I have ever dealt with. They do not care about their customers and support will lie and push other products on you. If you...
Optimum
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3541 Dr Martin Luther King Jr Blvd Ste B1
New Bern, NC 28562
At Optimum New Bern, NC, we are not only a cell phone store but we also provide and service your Internet needs.. With the latest 5G mobile phones running on America’s largest 5G network, you can stay connected with cutting-edge technology. Enjoy in-person support and shop with one of our Retail Specialists. Our high-speed Internet service provides reliable and fast connections for all your online activities. Explore Optimum’s products, plans, and services, and see how Optimum can save you money on your Internet, TV, and Mobile bill. Our excellent customer service will help you find the perfect device and plan to meet your needs. Visit us today at New Bern, NC.
Reviews
1.011 reviewsDonna R.
6/15/2025
They Rip people off on their bill. Up charge the elderly and lie on the phone AND IN PERSON. Glad I know better in the "connectivity, tv, internet & phone world" Get your services elsewhere.
Ken B.
6/23/2025
I tried calling because they sent the wrong set top box. I called to tell them that and was told by a bot that they could call me back instead of me waiting on hold. Great! When they finally...
Anthony G.
9/13/2024
I called because my service went out. I was told that since there was no outage in my area a service call will be scheduled for the same day. An hour later I saw a repair trucks on my street and...
Joshua F.
8/21/2024
Horrible ping and service stable connection reliability. Even when the company was Suddenlink, it suffered from being unable to provide stable connections. The average ping in America is 20-50ms....
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