Empire Visionworks

I am a pretty low maintenance customer here... I come in, get a vision check once a year, and order contacts. Usually it is a fairly straightforward process, but the last time, it took 20-25...

Walked in 4/30 around 6pm to look at glasses with my partner. He was getting glasses and I wasn't. There was a huge line so it was obvious there was a wait. I walked towards the glasses and the...

My appointment was at 10:40 on 8/28. I got there exactly at 10:40, the front desk lady checked me in then I went to wait. I waited 1 hour for the pre eye test. 20 mins into my wait I had them...

The experience I had was not like the ones in the comments. I had a great experience! I didn't wait too long to be seen for my appt and everyone was super friendly. One lady even helped me pick...

Update: I emailed customer service, per their reply here on Yelp, on July 26. To be clear, this customer service email address is nowhere on their website. It is August 1 and I have yet to receive...