The Connection

The Connection is a United States-based inbound and outbound call center service agency in Burnsville, Minn. For more than 25 years, it has been assisting national corporations in outsourcing their customer service and sales calls. It specializes in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. It offers fully integrated customer relationship management solutions to assist company in growing and maintaining customer base. It offers inbound call center services with a variety of applications in both the business-to-business and business-to-consumer markets. It supports more than 15 types of applications, including name capture, forced pre-call messages, information delivery, menu routing and warm transfers. Its call center equipment and custom software enables to field thousands of calls daily for each client.