Customer Contact Services

The Connection is a United States-based inbound and outbound call center service agency in Burnsville, Minn. For more than 25 years, it has been assisting national corporations in outsourcing their customer service and sales calls. It specializes in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. It offers fully integrated customer relationship management solutions to assist company in growing and maintaining customer base. It offers inbound call center services with a variety of applications in both the business-to-business and business-to-consumer markets. It supports more than 15 types of applications, including name capture, forced pre-call messages, information delivery, menu routing and warm transfers. Its call center equipment and custom software enables to field thousands of calls daily for each client.

Digital River is a global leader in e-commerce outsourcing. Established in 1994, it has worked together with and grown revenues for more than 40,000 clients. It delivers e-commerce sites based on best practices for companies like Symantec, Motorola, 3M, H&R Block, Novell and Autodesk. Its solutions combine the power of its class e-commerce platform with effective business processes and services, all in an outsourced solution. The solutions support a full range of business models, shopper types and international locales. The company provides access to its exclusive and substantial network of online buyers for product promotions and incremental sales. Digital River s outsourced business model free its clients from operating and maintaining their own sites, so they can focus on their core competencies. Digital River is headquartered in Eden Prairie, Minn.

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