west elm

Typically, I don't write reviews for chain companies such as West Elm, but I really wanted to highlight the excellent customer service provided to us by a sale person at the Fenway location. We...

Worst customer service I have ever experienced in my entire life. I would give them a 0 if I could.

Its going to take a lawsuit for this company to do right by its consumers. This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you...

Horrible Customer Service. They take no accountability beyond admitting it is their "system's" fault. I waited 3 months for a product. Every week the estimated delivery date would update for the...

If you want a side of "attitude/snootiness" along with unfriendly service, please visit their store. I visited the store to purchase a living room set on Friday, Feb 23rd and Melissa seemed put...