west elm

Typically, I don't write reviews for chain companies such as West Elm, but I really wanted to highlight the excellent customer service provided to us by a sale person at the Fenway location. We...

Worst customer service I have ever experienced in my entire life. I would give them a 0 if I could.

Its going to take a lawsuit for this company to do right by its consumers. This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you...

I purchased a table from this store. 4years later this table is broken. I noticed this giant table wiggling. I called the store to ask if they provide and repair service and I was informed that...

Horrible Customer Service. They take no accountability beyond admitting it is their "system's" fault. I waited 3 months for a product. Every week the estimated delivery date would update for the...