Meredith A.
10/14/2025
Another nice experience at Potterybarn last Saturday. The reason I am posting this update is that I used to avoid this store due to the lack of customer service I used to get there. They seem to...
Pottery Barn
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(42)
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55 Boylston St Ste 5540
Chestnut Hill, MA 02467
Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable.
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Reviews
2.042 reviews
Rich P.
8/25/2025
SHOCKED. I bought 3 marble top martini tables at pottery barn online. 1, the marble chopped, but I let it slide. Then another literally split in 1/2!!! I simply picked it up and the bottom 1/2...
Jamie M.
5/21/2025
returned an item with 2300$ before it was shipped to me with my debit card. 4 weeks later they say they sent a CHECK????? and it still hasn't gotten to me. Customer service and the store wont do...
Nancy B.
12/11/2024
Drive out of your way to avoid The Pottery Barn in Chestnut Hill! The women on the sales floor are so rude!
Deb K.
3/2/2024
After a dismal experience at West Elm in Boston I reached out to this store to see if they had the living room set I was interested in on the floor. Cory (manager) was beyond amazing, helpful...
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