Workflow Concepts

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100 Commercial St Ste 404
Portland, ME 04101
+1 (207) 558-8600
https://www.workflowconcepts.com

Workflow Concepts, based in Portland, Maine, specializes in delivering advanced customer experience (CX) solutions through the integration of AI-powered technologies, particularly utilizing Cisco's Webex Contact Center. Their dedicated team of subject matter experts focuses on optimizing customer journeys and agent performance by implementing tailored solutions that meet the specific needs of various organizations.

The company follows a comprehensive process that includes assessment, discovery, development, implementation, and evaluation phases to ensure successful delivery and continuous improvement of contact center functionalities. With a commitment to enhancing productivity and customer satisfaction, Workflow Concepts has successfully transformed CX through innovative designs and automation across multiple industries.

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