west elm

I had a fantastic experience working with a young designer named Michaela. I needed to help my son furnish his first apartment in a remote city. Michaela sat down with me and the room dimensions...

I walked in and a sales clerk said ..."welcome in" and that's all the communication that was had even though there were two sales clerks behind the counter speaking to each other. I looked at...

Sales representative was very rude and unhelpful. He had no knowledge of the products and became very angry and frustrated when I asked him basic questions like- which beds come in blue.

Stopped in at the Old Orchard store for an item I was interested in. The item was on display but it was on a very high display, so I could not really see the item. I asked one of the store...

$3k couch purchased in November 2020. ADDED BONUS: hours of phone calls to west elm for 5 months, limited and incorrect information, multiple delivery delays and a "customer service" number with a...