west elm

Came in to see a dresser I had been eyeing online for a few days. Not wanting to buy it without seeing it. I was worried about the quality and the size. As someone who owns a dining table form...

I was so excited about my custom West Elm sofa--until it arrived completely overstuffed, misaligned, and literally unusable. It's physically uncomfortable, nothing like the model I sat on...

I am so very disappointed in the quality of the Parker Sofa I purchased. The couch was delivered in May but the legs could not be attached (holes didn't line up) and the color of the legs did not...

While everything started out fantastic from the original order, it has gone downhill very fast over the past 6 months. We ordered a custom Harris couch and it was delivered early (by 6 weeks)...

West Elm furniture is really poor quality for the price. Their customer service is terrible and unaccountable. There is no remedy to poor quality. The customer service won't even give you a case...