Agent 511
Agent 511, based in Northbrook, IL, specializes in enhancing stakeholder satisfaction for utilities and public sector contact centers through innovative communication solutions. Their award-winning platforms, such as REACH, ENFORCE, and TEXTBLUE, ensure timely, personalized multichannel multimedia communications that seamlessly integrate with organizational information systems.
With a focus on proactive engagement, Agent 511's text messaging notifications boast a 95% read rate, significantly higher than traditional email. The company's solutions are utilized by various clients, including the Greater Harris County 9-1-1 Network and Chicago OEMC, showcasing their commitment to advancing public safety and service delivery.
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