west elm

I've been to many West Elm stores and this one by far is my favorite. At some (talking to you West Hollywood) the sales team has straight up ignores us and if yuh ask for help they are snippy. At...

Do not purchase any furniture from West Elm. I've spent thousands of dollars over 2 different orders from them and both times things have been damaged upon delivery despite paying $300 every time...

I returned an item today that was a Christmas gift (arrived two months after Christmas on 2/23 but that's a separate issue). The man refused to give a gift card and returned it back to original...

Worst customer service out of all the stores. I came on Sunday. 12/15/24 hardly anyone at the store and couldn't get any help. The worst. Avoid

Sylvia was my sales associate and we had a hiccup in the order and she solved it right away with calm and pleasant attitude. Very pleased with the outcome even though I didn't get what I wanted.