west elm

Thank you so much to Brandon and Sheila! I had such a positive experience at this location. I strolled in to browse with a friend because she was in the market for new dinnerware however, I ended...

Unfortunately we paid for the white glove delivery and all they did was drop off the chairs in a box and a table. I called their customer service and they said the white glove part only applied...

I recently had a disappointing experience with West Elm Santa Monica that left a lasting negative impression. After spending $2,000 at the Burbank location, I received a guilt-laden email from...

Service was horrible! I can see why they have the stars that they do. I will NEVER be back to this location. Always shopped at RH and Crate & Barrel but recently got into West Elm. Went to the...

Would give 0 stars if I could. HORRENDOUS customer service. Defective couch. Called general customer service to report the defect. After making over 5 calls, waiting on hold for hours for a...