west elm

This review is for the online experience We ordered a coffee table walnut with a marble top they were dowels to be placed into the marble top but there were no holes drilled intothe marble....

Sad to say our expensive patio furniture was delivered (white glove) and damaged... scratched and not acceptable. Especially when paying full price. I'm use to exceptional quality service....

Over the last decade I've spent thousands of dollars at this West Elm location and after my latest experience, I'll no longer be giving them my business. Last Sunday I came in and ordered a couch...

I will no longer buy anything from West Elm. I took an unopened shower curtain with the receipt back to the store and was told no refunds or exchanges possible after 30 days. What? This is not...

Their furniture and customer service are not worth the prices they are charging at all. I have been happier with my IKEA furniture than my West Elm furniture. I brought 3 wall sconces back to...