Bank of the West

I've been a customer of Bank of the West for over 5years, this is my favorite branch. It's a pleasure to go in each and every time. SeongHee and Arceli were extremely helpful and opened up my...

So now that BOTW was bought out by BMO, the customer service that was always kinda middle of the road is now horrible. They're also 100% closed on weekends. The transition was terrible, they...

It's a bank. For this "customer service" thing, you have to approach the window, right? Step one- accomplished. Well, come at them with a check and you'll get plenty of help. Hooray for Bank...

Went to this branch to cash out my EBT card but my partner didn't have an account with this bank. They said he needed to open an account in order to cash out his EBT card for a small fee of $1.25....

The teller purposely created a must attend to phone call for the banker so they do not have to help me unless I waited 30 minutes until after the phone call was completed. I am not sure why that...