Bank of America Financial Center

This review is specifically about Jennifer Phillips, a Senior Personal Banker in the Aptos branch of BofA. She's my "go-to person" and I wouldn't trade her for anything! If you're at BofA and...

I have called the branch many times on different days and they never answer the phone. When you do come in it is hard to find someone to help you. No one is watching for customers who come in. And...

ATM automatically shreds non-bank of america atm cards. No signs on atm warning customers of this. Teller or manager inside said cards are automatically shredded. They refuse to put sign on atm...

A banker helped me right away and was friendly, knowledgeable, and efficient. I needed to do business with a teller also, and she was great too.

Understand there have been reductions in terms of staffing at the banks as they have transitioned to online support. The staff who continue to work in person at the banks are probably stretched...