Apple Los Gatos

Maurice was the one bright spot here and they let him go. Patience of an Angel but the younger group didn't know how to speak with him. Generational divide for sure. Maybe the store will always be...

I've been an Apple customer for over 17 years and have always had positive experiences--until today. I had an absolutely horrible customer service interaction with a rep named Anthony (LNU). I...

Alex, Nick and Quinn were very helpful when I came in for help with my phone. They were real knowledgeable and quickly answered any questions that I had. They also quickly assessed the issues I...

There was a time, not so long ago, that I would have eagerly given Apple Los Gatos 5 stars, and sung their praises to the skies. No longer. After 30+ years of being a loyal Apple consumer, I am...

I made an appointment to get my iPhone battery replaced and had read in advance that it could be done while I wait. When I got there, the person was nice but said that they could do the...