We had them come out to clean/tune our gas fireplaces. Office staff we worked with were good and the service tech was great. Had a work call during the service time and tech was good about...
United Brick and Fireplace
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United Brick and Fireplace, based in Madison, WI, has been warming homes since 1973 with their high-quality hearth and stone products. Specializing in wood and gas fireplaces and stoves, their team of professionals offers installation and servicing across the Madison and Dane County area.
As Madison's oldest masonry and fireplace company, United Brick and Fireplace prides itself on selecting the best brands of materials in the industry. With a focus on customer service and authentic relationships, they have become a trusted source for residential and commercial fireplace solutions in the community.
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Wish I could give zero stars. Salesperson I worked with confirmed they worked with my financing company (they don't) and then didnt call out or mention that the final project cost was 12% over the...
We've been customers for five plus years at United Brick and Fireplace of Madison WI. Good products terrible customer service! Their service department routinely takes six to eight weeks no matter...

Such a disappointment! The lead salesman gave me his word they would start our job in 6 weeks. He told me they had no problems with inventory. 8 weeks later after I emailed twice He responded and...
We had 2 fireplaces installed by United. The 5 year old Regency fireplace has stopped working 2 times now with the same problem. The first time it happened it was under warranty and the repair...
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