SureStay Plus by Best Western Black River Falls

The staff is 5 star for sure. The hotel is a 3 star. Granted it is an older hotel. However, the first night we were there it took a couple of set of keys before one would let us access our room....

We traveled with another couple to attend a wedding and each couple had a room. Our first room had a bedbug crawling on top of the bed. Moved to another room and the air conditioning wasn't...

Had a reservation 6/21/25. We were traveling with friends who immediately upon entering their room, saw a bed bug on top of the white comforter. Upon examining our mattress, we found two bed...

The smell was overwhelming. It was in the halls, room and stairs. By the second day you couldn't even use the stairs because of the smell of vomit. The sheets didn't fit on the beds. Half of...

Staff were great but hotel definitely needs updating. Pictures are nothing like the room we had. Bathroom was very small, we had to remake the bed during the night as sheets wouldn't stay on...