Expert Jewelry Repair & Design

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636 W College Ave
Appleton, WI 54911
If you do a Google search for the term "jewelry repair, " Expert Jewelry Repair & Design, based in Appleton, Wis., will pop up as one of the top 10 search results. And if you go to the shop's Web site and click on "Jeweler Cam, " you're likely to see-live on the computer screen- one of the store's master bench jewelers creating a custom piece or restoring a family heirloom. "We get a lot of comments about how people enjoy watching the jeweler work, " says Randy Kester, Expert Jewelry's s owner. "In our next version, a visitor to the site will be able to control the camera, to zoom and pan. If the jeweler happens to be working on a piece of yours, you can call him on the phone and discuss it as you watch." The shop was opened about four years ago by master goldsmith Gary Stein, who decided to start a retail shop where customers could go in and talk directly with the goldsmith. "I got to know Gary as a customer of his; then I broke my leg in an accident and was laid up-I'd been framing houses for 30 years and was feeling kind of burnt out anyway-so I taught Gary to use the computer and he taught me the jewelry business, " Kester says. "I ended up buying the store from Gary, who still works with us." Expert employs two master bench jewelers, who specialize in the manufacture of 24-karat gold jewelry, which Kester says is especially popular in Appleton's Asian community. "Most locals are used to 14-karat jewelry, and when they see 24-karat, they sometimes don't think it's real because it's so yellow, " he explains. "It's also softer, and doesn't wear as well, and it's about twice as expensive as 14-karat. But our Asian customers give us good advice on what to make." The local customers range from businesses to parents who want a custom class ring for their children to grandmothers who want to craft family heirlooms to pass down.

Reviews

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4.013 reviews
Photo of Mary C.
Mary C.
1/25/2024

Wonderful experience. Did a ring re-do and turned out beautiful!! Explained all my options and clearly before getting ring repaired. Everyone was very kind and knowledgeable. My ring has never...

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Bri B.
7/27/2022

Would like to be able to tell you about this business but they never answer their phone.

Marion ..
11/20/2023

I am absolutely in love with this business. They are friendly, caring, efficient, and really do want what's best for you. I got recommended this business by several people at my job and all they...

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Mariah S.
5/7/2019

Wonderful experience. The staff is very knowledgeable and kind. They explained all my options clearly when getting my ring repaired. It was a poorly made ring in the first place (not bought from...

Amy O.
8/20/2021

I don't usually write reviews, but in this thought it was important so others could be aware. I had a horrible experience with this store and in particular the manager, Randy, who was extremely...

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United StatesWisconsinAppletonExpert Jewelry Repair & Design

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