Apple Bayshore

I visited today, having some major email issues. Tay and Ken helped me fix the problem, both were friendly, professional, knowledgeable, and I was in and out of the store in maybe 20 minutes.

I had a really disappointing experience. What should have been an exciting moment--getting a new phone--turned into a bit of a nightmare. I was trying to explain to the employees that something...

A couple days ago, I bought an iPhone 17 Air (replacing an iPhone XR). The keyboard kept switching between the letters keypad and the character/numbers keypad intermittently. I called Apple and...

Always wonderful customer service! Very attentive staff. I appreciate that they explain the steps they are going through to work on my phone (it was a fail. 3rd visit. They are all baffled!). But...

I dreaded going to the Apple Store. In the past, whether it be in Mayfair, Louisville, Cincinnati, Salt Lake City, or Seattle, the waits were inordinate, the service haughty, and the time spent...