Kay Jewelers

I had a wonderful experience at this store. I went in to have a watch battery replaced and then asked for some "informal appraisals" on a few pieces of jewelry. Susie was so helpful. She took...

Walked in looking for the perfect ring for my soon to be wife and what do you know I bought one. I was extremely happy with the customer service and the help with my struggle on finding a ring. I...

I walked into this place, twice in one evening to purchase a gift for someone, specifically a Pandora charm. They were obviously not busy, if you know the Martinsburg mall, you know that a busy...

Kay's shipped my ring to the manufacturer instead of sending it back to Jared's in CA as I asked them to. Jared's called me and said they had not received the ring, I called Kay's. They said they...

Not once have I ever been warmly greeted during my numerous visits to Kay's on the Martinsburg Mall. I can let that slide, though. I work in retail myself and understand that you often get caught...