Global Contact Services LLC
Global Contact Services (GCS) is a leading provider of contact center outsourcing solutions, specializing in delivering exceptional customer service through a flexible workforce model. With expertise in business process outsourcing (BPO), GCS offers customized programs tailored to meet the unique needs of clients while ensuring high levels of customer satisfaction.
The company has proven its resilience and capability to adapt, notably during the pandemic, by swiftly transitioning 75% of its workforce to a remote model without compromising service quality. Recognized for its commitment to excellence, GCS employs a robust training program and maintains a fanatical approach to customer service, enabling them to consistently exceed service level agreements.
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