I been a customer at the Monroe w.a. location a few years now an the team they have is super cool an most efficient I've come across yet. Honestly i come to see them before I even attempt to call...
T-Mobile
(19)
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T-Mobile, a leading wireless provider, offers a range of mobile and internet plans, including unlimited options tailored for various demographics such as seniors, military veterans, and first responders. The company emphasizes its extensive 4G and 5G network coverage, alongside attractive deals on popular devices like the iPhone and Google Pixel, often featuring no trade-in requirements.
With innovative services like T-Satellite, T-Mobile ensures connectivity even in remote areas without cellular towers, providing reliable messaging services where traditional networks may fall short. Committed to customer satisfaction, T-Mobile promotes savings on plans compared to competitors, alongside benefits like streaming and in-flight Wi-Fi options.
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Reviews

This store refused to let me buy a new phone in person with my 17 year account holding with T-Mobile. They also wouldn't assist or advise trade in options or info, claiming they only do SIM cards...
horrible experience, not even 10 minutes before they closed with an outdated closing time and a very rude young associate lacking any customer service unwilling to support a customer unfairly...

Look up employee reviews who have worked for Wireless Vision (the 3rd party company selling T-Mobile out of this location). Not good and a common theme is screwing clients over.
If you're considering using this location, DONT!!! Had the WORST CUSTOMER SERVICE EVER!!! The manager (Travis) and employee, name tag missing, multi color hair, told us we were wrong over and over...