I arrived around 2 PM on a Monday to pick up an online order. Although the staff was busy assisting other customers when I got there, the team member promptly informed me that someone would be...

I'm really disappointed with the grooming experience I had with Roxane A. I provided very clear and detailed instructions for my golden doodle's haircut, with a strong emphasis on not cutting her...

Came in for a simple grooming appointment. As I was dropping my dog off, both groomers were simultaneously on the phone complaining to other customers about how "difficult" their dogs were and how...

If I could rate this place a ZERO I would most certainly would. I brought my 10 month doodle in for grooming and gave Roxanne A very specific instructions on how to cut her fur. Roxanne A. formed...

Absolutely the worst experience I've ever had at a PetSmart, and that's saying a lot. Roxanna should not be working with the public, period. From the moment I walked in, her attitude was nasty,...