Located in Seattle, Envision Telephony is a privately held company founded in 1994. It offers a comprehensive range of training programs designed and conducted by professionals. Its applications include quality monitoring, e-learning, work force optimization, full-time recording, performance optimization, business intelligence and speech analytics. Its business consulting services include program review and redesign, creating effective evaluation forms, performance coaching and program checkup. It offers a range of support plans for customer satisfaction, including access to its support professionals via Internet and e-mail, service packs and hot fixes for its Envision software, and access to customer central. It provides a fully integrated set of management tools to improve agent effectiveness, call center and enterprise performance through work force optimization.