This bank branch is in a great location in downtown, since it is so close to the Westlake mall and a lot of office buildings. The tellers are very nice, helpful and polite. The manager is a...

I spoke to Vince one of Bank of America credit card associate, and ask for help to waive the $40 late fee, which I accidentally pay late only of a couple of hours late on my due date and explained...

Alaska Airlines Bank of America's CC fraud dept is next to impossible to reach. I've called twice and been on hold for over an hour. Once you get an agent they are pretty good. Unfortunately,...

You're in the middle of downtown and need bank services, so you decide to pop into the BUSIEST bank you've ever seen...doesn't sound like the start to a good experience. I actually hesitated once...

Worst location for BofA in the city. One of the few open on Saturday but grossly under staffed. Many of the customers are not very banking literate and thus need more time. One cannot fault them,...