Work Force Development

The Department of Buildings (DOB) and the Department of Licensing and Consumer Protection (DLCP) are two new agencies established by the District of Columbia to enhance the experiences of residents, businesses, and visitors. Taking on responsibilities previously under the Department of Consumer and Regulatory Affairs, these agencies prioritize consumer protection through effective compliance, meaningful regulation, and timely maintenance. The transition to two agencies allows for a narrower focus and clear organizational structures, enabling each agency to better serve their respective customers. With a continued emphasis on good customer service and improved access through innovative digital services, the positive impact of this transition is measured and published through key performance indicators. Both agencies operate independently with their own leadership, while efficiencies such as a single sign-on program and enhanced customer relationship management systems are powered by Kustomer.Generated from the website

The Department of Buildings (DOB) and the Department of Licensing and Consumer Protection (DLCP) were established by the Council of the District of Columbia through the Department of Buildings Establishment Act of 2020, officially beginning operations on October 1, 2022. These agencies aim to enhance consumer experiences by focusing on health, safety, and quality of life while delivering effective compliance and meaningful regulation. With a clear organizational structure and a focus on improved customer service, both agencies operate independently and employ innovative digital services to streamline access and inquiries. The transition from the Department of Consumer and Regulatory Affairs (DCRA) to these two specialized agencies is designed to create efficiencies and better serve the residents, businesses, and visitors of Washington, DC. Generated from the website