west elm

Super open, bright, and modern. Staff is nice and doesnt stalk or hound you while you browse. The place is clean and all information on items is easily found. Still couch shopping so I can't...

Negatives are too many to deliberate on , I'll just briefly list Retired business people shopping for console wandered the store for 20 minutes finally as to ASK an associate for help He was...

Chiming in on the awful and brash customer service in store at this location. Every single sales rep was sitting at their computer or on their phone, if you want something you have to walk up to...

hi, really just posting this out of the ether for all west elm purchases, not specific to the richmond location. I spoke to a sales associate in Richmond and she was very helpful. however, take a...

Went in store yesterday. No help at all from staff as they sat at their desk looking at computers. I found a table I wanted and they said they had it in stock. The 1 they had in stock was in...