Visited store for phone upgrade. Was greeted by Kara Walling. Kara was very pleasant and knowledgeable. She showed us the selection of new 16 pro max phones and the costs with different plans....
Verizon
(5)
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Also at this address
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My latest experience: there are 8ish people waiting to be helped. There is zero effort being made to move through customers quickly. I can hear one of the reps asking nonessential questions like...

This is not an official Verizon store, so they messed a lot of things up. I was a new customer and was looking to take advantage of the new buy out promotion that the Verizon company was offering....
Outstanding service!! I've read some reviews here that don't seem to be the norm for this location and the service they provide. I understand people have bad days but Verizon and Tiara have ALWAYS...

Horrible, horrible, horrible customer service!!! Their mistake, yet all they want to do is make excuses for someone that's new. I completely understand that someone makes a mistake, but at least...