T-Mobile Experience Store

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1601 Willow Lawn Dr Ste 309
Richmond, VA 23230

T-Mobile, a prominent telecommunications provider, offers a variety of plans including unlimited phone, home internet, and prepaid options, catering to diverse customer needs. With an emphasis on connectivity, T-Mobile features advanced technologies such as 5G and T-Satellite service, ensuring users stay connected even in remote locations.

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Reviews

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2.05 reviews
Brittany B.
8/12/2022

I went in today to upgrade my phone. Kendall helped me out and made the process so seamless. It can be busy in there at times but they make it known that they will help you out as soon as they...

James H.
10/27/2025

The customer service people all have attitudes guys rude as hell you're asking simple questions. He's like yeah whatever yeah whatever whatever roll his eyes at people at least three times that I...

Wanda F.
11/12/2025

Transparency!! They told me a mesh router was free and then , upgraded my Wi-Fi and charged me $50 plus a month for it . Thats not free. They are so dishonest!! Every time I've been in that store...

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Anthony L.
8/3/2025

The set up for these stores I'd ridiculous. I had a past due amount from an account I haven't had in years. I went to this location to pat it in person. I was told to wait in the cue. They need...

Susan S.
12/9/2021

Switched from tmobile unlimited to tmobile limited and just wanted a data and phone but i got text only instead so I went back to store they said would need to put in a new sim card. But couldnt...

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