Pilot Media

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150 W Brambleton Ave
Norfolk, VA 23510
The Virginian-Pilot serves as a source of news, information and advertising for Hampton Roads, Va. With nearly a half-million daily adult readers, The Pilot is one of the region's most popular media sources and is one of the largest-circulation newspapers in the state of Virginia. In addition, The Pilot is one of the region's largest employers and is a supporter of the community with The Joy Fund, the NIE Newspapers in Education program and sponsorship of many community events and organizations. Pilot Media Companies include The Virginian-Pilot and its subsidiaries, which serves additional customers and businesses throughout the region. More than 10 products and companies serve specialty niches and include print, Internet, TV and direct mail solutions. Headquartered in Norfolk, Va., The Virginian-Pilot is a branch company of Landmark Communications and employs nearly 1,000 people.

Reviews

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1.034 reviews
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Charles P.
2/25/2019

Customer service is, as others have reported, garbage. Besides delivery issues, customer service for subscription problems is by far the worse. Virginia-pilot added special inserts and additional...

Jeri T.
5/1/2024

The Va. Pilot is a joke! Service is poor at best. I get billed mid cycle over and over and have to explain that I'm not due to pay. It's like they WANT you to cancel the paper. Today I called to...

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Murray A.
5/19/2021

I have had an ongoing problem with numerous missed newspapers. I have requested THREE times to be contacted by a District Manager to discuss. Each time I was promised and each time I was ignored....

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Marsha C.
3/17/2018

Customer service is pretty much nonexistent. For 3 weeks, we have been calling to cancel subscription and sending e-mails. Only get "leave a message"and never a call back. Have sent e-mails to...

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John B.
8/30/2021

This is in reference to their residential paper delivery system. There was a time when getting the paper delivered was mastered, but not anymore!! Routinely our morning paper does not get...

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