Customer service is, as others have reported, garbage. Besides delivery issues, customer service for subscription problems is by far the worse. Virginia-pilot added special inserts and additional...
Pilot Media
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The Va. Pilot is a joke! Service is poor at best. I get billed mid cycle over and over and have to explain that I'm not due to pay. It's like they WANT you to cancel the paper. Today I called to...
I have had an ongoing problem with numerous missed newspapers. I have requested THREE times to be contacted by a District Manager to discuss. Each time I was promised and each time I was ignored....
Customer service is pretty much nonexistent. For 3 weeks, we have been calling to cancel subscription and sending e-mails. Only get "leave a message"and never a call back. Have sent e-mails to...
This is in reference to their residential paper delivery system. There was a time when getting the paper delivered was mastered, but not anymore!! Routinely our morning paper does not get...
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