Denise P.
10/22/2025
Member service is bad. NWFCU's COO should read the Harvard Business Review study on Customer Loyalty and the direct impact "Customer Effort" has on loyalty. Their phone system is too complex and...
Northwest Federal Credit Union Headquarters
Closed
(149)
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200 Spring St
Herndon, VA 20170
For more than 70 years, Northwest Federal has provided valuable financial products and services for our members. As your lifetime financial partner, we'll be there for you when you need us--from your childhood savings account to financing your college education, first car, family home, and retirement savings. You can count on us to make a positive difference in our members' lives and the communities we serve. Our Why Statement Together, we serve and inspire to transform lives. Our Mission is To create quality financial relationships for a lifetime by providing valuable financial products and services that exceed members' expectations. Our Vision Northwest Federal will be the lifetime financial partner for our member-owners.
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Reviews
2.0149 reviews
Tony M.
8/15/2025
there isn't enough paper to write how poor the customer service is in this credit union. Our car payment runs through Northwest and yes we have been late a few times over the course of 4 years...
Tim V.
10/28/2025
Been a member for 22 years with previous loans through NWFCU. Govt shutdown hits, and they offer assistance for those needing it. Took 4 days to be told no. Why, cause I took out a thrift loan...
Patrick N.
7/26/2025
Zero if I could. Rejected deposit after rejected deposit. Issue after issue month after month. Never had this with another bank and when we opened the account we couldn't even get the promo...
Ronald D.
11/7/2025
Attempted to obtain their 2% cash back credit card (823 credit score; $500k+ income a year; net worth before housing $2.4M). So far, I'm six weeks into the process and still no credit card. The...
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