I have had the need to contact HRSD/HRUBS several times over past years and have had excellent customer service each time. I approach the CSR (customer service rep) by initially stating that I...
Hampton Roads Utility Billing Service
(4)
Established back in 1940, Hampton Roads Utility Billing Service, located in Virginia Beach, VA, is dedicated to safeguarding public health and the waterways of Hampton Roads through efficient wastewater treatment. By meticulously treating effluent, the organization plays a crucial role in preserving the fragile ecosystems of our water sources. Comprising a team of dedicated scientists, engineers, and water quality experts, Hampton Roads Utility Billing Service is committed to ensuring that our communities enjoy pristine water bodies and sustainable water supplies for years to come.
At Hampton Roads Utility Billing Service, the focus is on maintaining a balance between environmental protection and effective water management. The collective efforts of their skilled workforce underscore the organization's mission to uphold the well-being of the community and the environment. Through their ongoing dedication and expertise, Hampton Roads Utility Billing Service continues to play a vital role in promoting the long-term health and sustainability of Hampton Roads' water resources.
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Reviews

turned my water off the past four months because the last tenants didn't pay their water bill. why the f are we on the same account as them. we've lived here for two years guys, contact our fn...

Even though I'm only the second person to review the service and the original review was 10 years ago, the problem has still persisted. Rude customer service, expect your account to be mismanaged...

Another example of a government agency w/ their head up their ass. I sold my duplex in September 2007, after 4 incorrect bills, I confirmed a zero balance in November 2007........guess...