American Airlines

I've flown the in and out of RIC in the past. My most recents had delayed departures. No other issues. The staff kept everyone abreast of the issues on new times. I would use them again.

If flight delayed. Talk to passengers and let them know what is happening. We were in the dark. Was hour and a half at the airport on a packed plane Really bad performance

Terrible service. These ppl have attitudes. Almost every time ( which , thankfully isn't often) someone has an attitude. I stood at the desk to ask a question and a woman was having a personal...

Horrible horrible. They forced me to check my bag at the gate ensuring me it would be available at my destination. They lost my bag, nightmare finding it, still nothing, no way to contact baggage...

American Airlines just sucks. I don't know if I should be writing this review for the location in Tampa, Charlotte, or Richmond, but I've opted for Richmond based on the service. Basically, my...