vUnity Business Internet

CallFinder is a leading speech analytics solution provider based in Burlington, VT. With a focus solely on speech analytics, CallFinder offers game-changing automated tools that enhance quality assurance (QA) programs for contact centers across various industries. Their customizable solutions increase efficiency, improve call center performance, and provide valuable insights through features such as automated scorecards, call transcriptions, sentiment analysis, and emotion analysis. CallFinder's commitment to their clients sets them apart from competitors, as they offer ongoing guidance and support from assigned Speech Analysts who work closely with QA teams to define goals, suggest improvements, and optimize the value of the investment. Their speech analytics solution can be seamlessly integrated into existing tech stacks and call center systems, providing quick results and improving the bottom line with reductions in average handling time, agent churn, and QA time, as well as an increase in revenue and customer needs visibility.Generated from the website