Callfinder
CallFinder is a specialist in speech analytics solutions, offering advanced automated tools that enhance quality assurance (QA) processes for contact centers across various industries. By focusing exclusively on speech analytics, the company provides tailored solutions that boost efficiency and empower QA teams to adopt a proactive approach.
With features like automated scorecards, call transcriptions, and sentiment analysis, CallFinder supports contact centers in improving performance, customer experience, and agent coaching. Their commitment to client success includes ongoing support from dedicated Speech Analysts who work collaboratively with QA teams to optimize the value of their investments.
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