Optum Bank

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2525 Lake Park Blvd
West Valley City, UT 84120
Founded in 1996, Ingenix provides health information and technology solutions. The company serves more than 1,500 insurance companies and health plans, over 200,000 physicians and health care providers, nearly 3,500 hospitals, and approximately 75 pharmaceutical and biotechnology companies. Additionally, it serves federal and state agencies and invests in research and development projects. The company is comprised of more than 8,100 professionals and offers consulting services. Ingenix offers overpayment and subrogation recover, and hospital bill and drug audit services. It also provides products and services under the Geonetworks, Hospital Insight, Parallax, Touchstone, Ecmpro and Esuite Reporting brands. The company also offers decision support and links between analytic methods. Ingenix is a wholly-owned subsidiary of UnitedHealth Group, which is a health company that offers a range of products and services through its various operating businesses, including UnitedHealthcare, Ovations, AmeriChoice, Uniprise and Specialized Care Services.

Reviews

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1.0381 reviews
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Rick S.
8/21/2025

I FOUND THE SECRET! Ask to be Transferred to Claims! Optum Bank starts you in an off shore call center where English is a second language and all they can do is follow a script. They ask for a...

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Russell M.
7/2/2025

Optum Financial is denying several of my medical claims/payments I made using my HFA card and suspended the use of my HFA debit card claiming they need additional documentation, which I have...

John L.
10/14/2025

Had an HSA with them for 4 years. Every time I had a question, I would get a different answer. Was told I could do a wire transfer from my account, but they don't actually do wire transfers. So, I...

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Whitney D.
6/19/2025

Absolutely horrible, customer service never has an actual answer and are not very helpful at all. They constantly refer you back to the app or website which are both consistently have issues. My...

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K E.
9/18/2025

After reviewing the reviews I am petrified this company will continue to take money out of my bank account and I have no coverage! So thank Gawd I haven't had to use any coverage in the past 3...

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