Kay Jewelers

I needed to find earring backs for my diamond earrings and they were able to replace the backs easily!

Wasn't happy with the customer service, we patiently waited for someone to help us since they were busy and once someone became available it was lady who said she has been in the industry for over...

Let me just start off by saying because of Shannon...we too have a friend in the diamond business. Shannon took what was otherwise a horrifying situation and made it tolerable! She's honest and...

2012 Feb, I bought this ring for my wife. We've kept our warranties alive by going in every 6 months. But recently the ring just bent. How??? It's about to snap somehow. My wife is a stay at home...

I don't recommend going with Kay. TL;DR: Customer service is a challenge to even get an answer back from (20+ business days) and their jewelers are poor (had to send my ring out twice). I had Kay...