Utility Natural Resources Div

The State Office of Administrative Hearings, also known as SOAH, is an independent agency that manages contested cases and conduct hearings for state agencies. Established in 1991, it is divided into several teams, including natural resources, administrative license revocation and field enforcement, and licensing and enforcement. The State Office of Administrative Hearings administers the Alternative Dispute Resolution Program, which processes mediation and arbitration through trained administrative law judges. The office hears cases for various agencies, such as the Texas Alcoholic Beverage Commission and the Texas Department of Insurance through voluntary interagency contracts. The State Office of Administrative Hearings maintains its headquarters in Austin, Texas.

The Consumer Protection Division, governed by the Office of the Attorney General, protects consumers and legitimate business communities by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes. It files consumer complaints and offers educational services on frauds and scams. The division also provides legal assistance solutions for citizens. The Consumer Protection Division offers information related to training for bank tellers, foreclosure prevention and concealing credit card numbers on receipts. It additionally provides registration and filing services for charities and nonprofit organizations. The division maintains various office locations in Texas and offers identity theft protection solutions.