Utility Collections Department

The Killeen water and utilities hub. It is very busy in the day time but the line does move. It has a drive through to pay your bills and a inside. I am a little upset that I have to pay extra if...

If I could give them 0 stars I would. Customer service at location is very unprofessional and rude. The phone system hardly ever works and billing system is by far the worst I've ever dealt with....

So far behind in times!!! If City of Killeen wants me to keep paying taxes, they need to keep me at work. I don't have the time and money to get in line to pay water bills. They need to make it...

The first time I ever was late on a bill(fell behind my desk-my fault), I received a late notice 3 weeks later and called right away to pay everything by CC(including penalties). Later on that day...

No long wait, easy paper work, extra fees for setup after office hours, customer service was average. Water was turned on same day within couple hours of payment in office at this locations. Thank...