UFCU

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2244 Guadalupe St
Austin, TX 78705
UFCU is a not-for-profit, member-owned credit union. We are focused on people, not profits, and serve our members in the Austin and Galveston communities.

Reviews

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2.072 reviews
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Rudy O.
11/24/2020

I called to ask for extension on my car loan due to not being able to make ends meet because of COVID due to expenditures. She refused to help and kept creating scenarios on my account and not...

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Susan B.
12/12/2024

Very disappointed in UFCU over the past few years. It just gets worse and worse. Now I cannot even get a live human via the phone line. No option for a live CSR. It's insulting to have to go...

Mervin M.
6/24/2024

I have been with UFCU for nearly 25 years. For the most part, they'd provided me with good banking services. However, I recently had the nerve to seek an auto loan through them, and received an...

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Debra D.
6/17/2024

This credit union is definitely not focused on people. I tried for three months to get a financial predator off of my mentally incapacitated sister's account and was given the runaround...

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Steve L.
4/5/2024

Used to love UFCU 10 years ago. Now the phone menu is awful, you'll get a fraud alert every week and you have to call them, and be on hold for an hour. Their service level has greatly...

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