Yolanda M.
7/14/2025
I signed up for an electricity plan that clearly advertised free electricity from 10:00 AM to 4:59 PM. Nowhere in the promotional materials did it state that this benefit was limited to Monday...
TXU Energy
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6555 Sierra Dr
Irving, TX 75039
TXU Energy, based in Irving, TX, offers a variety of electricity plans designed to meet the needs of both residential and business customers. With a focus on customer satisfaction, the company prides itself on providing excellent service and a range of options, including renewable energy solutions and plans tailored for electric vehicles.
Committed to transparency, TXU Energy's plans feature price protection against rising wholesale power prices and hidden fees. Their dedication to customer support has earned them thousands of five-star reviews, making them a trusted choice for energy solutions in Texas.
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Reviews
1.5314 reviews
Karlos N.
6/28/2025
Here the bottom of the barrel in honesty, customer service, contract explanation etc. They are awful, they charge you a delivery charge that in my case was 10 times higher than the kwts I used the...
Christopher O.
8/26/2025
This is seriously the worst. You switch service over to the another address. What they do is keep service going at both locations and double bill you. When you try to get it ironed out customer...
Shawn H.
10/16/2025
All I need is for someone to help me with my account. It shouldn't take this long to get ahold of someone to talk to.. I'm still waiting.
Ruby D.
10/28/2025
I was a customer for five years decided to switch to TXU due to the costs. I was on an average billing and still paying 300 average. I am a widow leaving off my social security so I kept my air on...
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