Joe B.
5/8/2025
Customer service is absolutely amazing from this location. The store located in Prosper Texas is a customer experience store where associates are empowered to make decisions to help resolve...
T-Mobile Experience Store
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880 S Preston Rd Ste 40
Prosper, TX 75078
T-Mobile Experience Store in Prosper, TX, offers a range of mobile services, including unlimited phone plans, home internet options, and various device choices from leading brands such as Apple, Samsung, and Google. Their customer-focused approach includes enticing deals like paying off current eligible phones and providing new devices through their Experience Beyond plan.
In addition to traditional mobile services, T-Mobile features innovative solutions such as the T-Satellite service, which connects users in remote areas where conventional towers are absent. With a commitment to providing the best mobile network experience, T-Mobile consistently strives to enhance connectivity for its customers.
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Reviews
3.515 reviews
Sara O.
2/15/2025
Wow!! Best customer service ever! The entire team here was so helpful, and so kind, especially Sheena! My husband, baby, and I went in to upgrade both our phones and our phone plan. They were...
Jarrett W.
3/2/2025
It's really hard to find retail phone carrier stores that are helpful, but this one has always been super super helpful. I passed two or three T-Mobile stores to get to this one anytime I need a...
Ann A.
5/26/2024
They're nice and patient with me. I'm pretty sure you have two kinds of customers. Ones who are excited and ones that are annoyed because they're having a phone emergency. I'm the latter.
Paula R.
2/4/2025
This store needs to provide and improve their customer service. My son had to visit the store to transfer info to his new phone due to damage on his old phone and he had no way to call us. He...
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