Super Thin Ribbons

I have ordered from SuperThins before, as well as several updates. I have only had a minor hiccup on the turnaround time on an update. this time, I placed an order on 18OCT and needed to update...

Took about a month before ribbons arrived, emailed to see what was going on and was told your order was shipped (meaning they created a shipping label but never physically shipped the item), made...

THEY ARE NOT DOING THEIR BEST DURING COVID!!! As I sit here on hold for 23 min while they "check on my order" I know when I hang up to call back they will already be closed bc it's close to that...

I've used STR for my ribbon racks for years and never had anything but good service but now they appear to be uncooperative in resolving an issue I had with my order. I paid for some updates...

I filed a claim on BBB and finally got a refund. If you're in a similar situation and want to get your money back, I'd definitely recommend filing a claim!