Spectrum
Spectrum is a leading provider of data management solutions tailored for the contact center industry, offering the NeXorce Enterprise suite for real-time and historical reporting. Their innovative software enhances performance by consolidating data from various sources into meaningful metrics that can be accessed via agent desktops, large TV wallboards, and mobile devices.
With a focus on boosting call center awareness, Spectrum's VectraView Suite provides enterprise-level visual display options while the XorceView software supports both on-site and remote agents and managers. By transforming raw data into key performance indicators, Spectrum equips contact centers to meet the demands of a mobile workforce effectively.
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